Housekeeping Level 2
Aim
The Housekeeping Level 2 qualification aims to expand on knowledge and skills of a Room Attendant, Key Maid or anyone in a similar role. It concentrates on communication skills within a team, Health and Safety requirements within different areas and customer service standards to be met.
Units
8 units to be completed in total.
Mandatory Units
- Maintain a safe, hygienic and secure working environment.
- Contribute to effective teamwork.
- Clean and service a range of areas.
- Work using different chemicals and equipment.
Optional Group A
Learners must achieve a minimum of two of the following
- Maintain housekeeping supplies.
- Clean and protect floors (CSSNTO).
- Clean carpets and soft furnishings (CSSNTO).
- Provide a linen service.
- Carry out period room servicing and deep cleaning.
- Prepare, service and clear meeting and conference rooms.
- Collect linen and make beds.
- Clean windows from the inside.
- Give customers a positive impression of yourself and your organisation.
Entry Requirements
There are no formal educational requirements for the Housekeeping level 2 qualification but all staff undertaking the qualification should have the opportunity and experience of working in a housekeeping environment.
