The Customer Service qualifications are ideal for those who take pride in having to deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry.

Level 2 Intermediate Apprenticeship in Customer Service

  • Customer service trainee
  • Customer service assistant
  • Representative or agent

Framework components:

  • Level 2 Diploma in in Customer Service
  • Functional Skills qualification in Mathematics at Level 1
  • Functional Skills qualification in English at Level 1

Level 3 Advanced Apprenticeship In Customer Service

  • Customer relationship manager
  • Customer co-ordinator
  • Customer Service team leader

Framework components:

  • Level 3 Diploma in Customer Service
  • Functional Skills qualification in Mathematics at Level 2
  • Functional Skills qualification in English at Level 2

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