Level 2 NVQ Customer service

Aim

The City and Guilds Level 2 NVQ Certificate in Customer Service qualification aims to build on or recognise good practice in customer service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery. Anyone dealing with internal or external customers will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult customers, confident in their use of language and of the processes designed to make their role effective. Candidates will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service.

Structure

To achieve the full qualification, learners must attain a minimum of 28 credits in total. This comprises of:

• A minimum of 15 credits must be at Level 2
• The learner must achieve 8 credits from the mandatory units
• A further 20 credits must be achieved by completing a minimum of one unit from each optional group

Entry Requirements

There are no formal educational requirements for the NVQ Customer Service Level 2 qualification, but all staff undertaking the qualification should have the opportunity and experience of dealing with internal or external customers on a regular basis.