Level 3 NVQ Diploma Customer service

Aim

The City and Guilds Level 3 NVQ Diploma in Customer Service qualification aims to provide opportunities to demonstrate understanding of customer service as a competitive tool and to be proactive in finding solutions both within and externally to their organisation. Candidates are likely to have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Candidates will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

Structure

To achieve the full qualification, learners must attain a minimum of 42 credits in total. This comprises of:

• A minimum of 22 credits must be at Level 3
• The learner must achieve 12 credits from the mandatory units
• A further 30 credits must be achieved by completing a minimum of one unit from each optional group

Entry requirements

There are no formal educational requirements for the NVQ Customer Service Level 3 qualification, but all staff undertaking the qualification should have the opportunity and experience of dealing with internal or external customers on a regular basis.