Straight A Supports VSC To Win Hospitality Award

In September 2009, The Victory Services Club, a Tri-Service Club for serving & retired members of the Armed Forces, was awarded the ‘Individual Unit Award’, and ‘Innovation in Retention & Talent Management Award’ at the ‘Caterer and Hotelkeeper Best Places to Work in Hospitality Awards’. The club, in conjunction with Straight A Training have achieved these presitgious awards by demonstrating their commitment to the training, development and retention of its staff.

Below is the press release detailing the awards obtained and how the VSC achieved these acolades:

Victory Services Club wins Best Places To Work In Hospitality… Again!

The Victory Services Club has won two categories in the latest ‘Caterer and Hotelkeeper Best Places to Work in Hospitality Awards’

The Victory Services Club, a Tri-Service Club for serving & retired members of the Armed Forces, located at the heart of London’s West End, has won two categories in the 2009 ‘Caterer and Hotelkeeper Best Places to Work in Hospitality’ Awards. The Club was the winner of not only the ‘Individual Unit Award’, for which they were Highly Commended in both 2006 & 2008, but also the ‘Innovation in Retention & Talent Management Award’. The ‘Caterer and Hotelkeeper Best Places to Work in Hospitality Awards’ was created in 2006 and celebrates outstanding employment practice in the hospitality sector. The latest ceremony was held n September 14th at One White Hall Place in London.

The Victory Services Club has consistently demonstrated its commitment to the training, development and retention of its people having won a whole raft of awards including ‘Services Club of the Year*’ in 2004 & 2005; ‘Good Employer’ Awards from both the Governments Hospitality Skills Sector Council (UKSP) and from Peninsula Business Consultants. They are also Business Partners for Springboard UK promoting the Hospitality Industry for young people, Champions for the new Hospitality Diplomas being run out in Schools & Colleges as well as being a Centre for Training Excellence. The VSC is also the first London venue to achieve the Meetings Industry Association’s (MIA) ‘Gold’ standard for ‘Accredited in Meetings’ – MIA’s Quality Accreditation benchmark, and holds the highest Hotel & Club Sector scores for ‘Hospitality Assured’ – the leading hospitality industry quality accreditation.

Staff benefits include a ’buddy’ scheme for new employees; a range of staff social events; employee of the month nominations and shining star awards to recognize exceptional customer service and outstanding achievement. The Club also retains and progresses employees through effective and targeted training and development activities such as coaching, one-to-one mentoring, NVQ Qualifications from Straight A and supervisory workshops; continuous professional development and internal skills management delivered through Talent Toolbox appraisals; and an impressive benefits package.

These results were confirmed through the Club’s latest annual staff survey which showed a 97% staff satisfaction ratio, and staff turnover has decreased from 120% in 2004 to an outstanding 14% in 2009.

Eamonn Cole, the Club’s Operations Manager emphasised:

Our operation is nothing without our people. They are our true asset and it is only through them, that the quality and standards of services and products are delivered out. It is therefore, in the Club’s very best interests that we develop them to bet he best that they can be and ensure their well being, retention and development

*Today Publishing Group

More about The Victory Services Club

The Victory Services Club is a Tri-Service, all ranks members’ club for both serving and retired members of the Armed Forces, ideally located at Marble Arch in the heart of London’s West End. Hotel facilities include 191 bedrooms, restaurants and bar 8 events and conferencing facilities for corporate and VSC members. The Club is in extremely close proximity to all of London’s major tourist attractions, West End theatres, sports venues, restaurants and some of the best shopping in the Capital. Victory Services Club is the perfect place to stay when you’re in London.

With over 36000 members worldwide, the VSC is the largest military Club in the UK. Membership is open to all ranks of the British Armed Forces (Royal Navy, Army and the Royal Air Force) Reserved Armed Forces & cadets, and those of all Allied, Commonwealth and NATO countries. Serving, Ex-Service and Retired members of the Armed Forces, their families, widows and widowers are all welcome.

Media enquiries to:

Jill Quick – Marketing manager on 020 7616 8340 or email quickj@vsc.co.uk